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Embedded Technician

Embedded Technician

We are looking for an embedded Service Technician to service one account. This is a full-time position servicing the Greensboro area. We are currently looking for an experienced, professional service technician and installer with excellent customer service skills.

 

EXPECTATIONS

  • 3-5 years of service experience and or installation experience, with at least 2 years servicing large integrated security systems
  • Knowledge of major brands of access control and video surveillance systems, both hardware and software is required
  • Strong computer software and networking skills required
  • Product knowledge, experience, and or certifications with ProWatch, AMAG, RS2, Lenel, and Genetec access control system/video systems are preferred

 

RESPONSIBILITIES

  • The servicing of CCTV, access control systems, intrusion detection, communications, and many other low voltage systems
  • Programming, commissioning, and troubleshooting of these systems at customer locations
  • Documenting services performed, performing scheduled preventive maintenance, and supporting service sales
  • Quality control is of most importance and will be emphasized at all installations

 

Job Location: Greensboro, NC
Education: High school or equivalent
Required license or certification: Drivers license & ASLB

Sales Engineer

Sales Engineer

A Sales Engineer supports members of the Sales Team in providing engineered solutions for new sales opportunities. He/She will be responsible for researching and defining complex solutions for the Sales Team. This person will also be responsible for participating in company sales presentations, and some pre-sales project assessment walk-throughs.

 

JOB DESCRIPTION

The primary role of the Sales Engineer is to provide custom solutions based on the design needs defined and communicated by the Sales Team. This requires constant exposure to new technologies and design options. Design solutions need to be defined in a timely manner. He/She must be able to clearly communicate complex technical concepts to both the Sales Team and Customer as needed. They must be able to design and capture supporting engineered drawings through AutoCAD/Adobe Illustrator/Visio. They will need to participate in Sales Presentations to customers. They must be able to attend some pre-sales job walk-throughs and capture detailed notes of the customer needs and site conditions. This role will be responsible for researching and evaluating new technology.

 

RESPONSIBILITES

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
  • Collaborate with the Sales Team to understand and define customer requirements.
  • Communicate clearly with the customer to define technical requirements and provide the products and solutions to meets the customer’s specific needs.
  • Develop and deliver product demonstrations and sales presentations that explain key technical aspects of solutions that will benefit customers and prospects.
  • Provide answers to client/prospect questions regarding our products, services, and other technical aspects of our company.
  • Be able to think critically and suggest improvements to system design that may lead to cost savings or other client benefits.
  • Research the industry on an on-going basis to know what changes may be on the horizon that will impact current and future sales.
  • Maintain a detailed knowledge of company products, understanding of technical specifications, and the expertise to understand customer requirements.
  • Always represent the company in the best light.
  • Understand our company’s goals and purpose so that you continually enhance the company’s performance.
  • Create detailed custom solutions with supporting documents in the form of engineered drawings from AutoCAD/Visio/Adobe Illustrator.
  • Multi-tasking is essential and capability of handling deadlines on a continuous basis is a must.
  • Capable of thinking on your feet to discuss code requirements with a good understanding of all local jurisdiction code requirements.
  • Must exude a positive attitude, confidence, patience, and a humble personality.

 

REQUIREMENTS

  • Strong ability to quickly comprehend and explain complex engineering concepts in simple, effective terms.
  • Ability to work in concert with the Sales Team to build effective presentations that blend technical facts with tangible benefits to the customer.
  • Superlative communication skills with the ability to navigate a wide range of internal and external environments.
  • Ability to work in a wide range of software programs that support our business (Excel, WeSuite, CAD, Visio, PowerPoint, etc.).
  • Understanding of the Sales Life Cycle and the importance of executing tasks in a timely manner within the Sales Life Cycle.
  • 10 years of experience in installing, servicing, and designing integrated security systems.
  • High School Diploma is required.
  • Must have excellent time management and organization skills.
  • Possess strong customer telephone skills, and exceptional customer service is a must.
  • Familiar with major manufacturers of access control and CCTV systems.
  • Full understanding and working knowledge of all equipment related to the industry.
  • Must be organized, detail oriented, and self-motivated.
  • Must have a professional work ethic, be articulate and also use good independent judgement and discretion.
  • Must be able to work overtime if needed.
  • Must be able to multitask and adapt in a change environment.

Lead Technician

Lead Technician

 

GENERAL RESPONSIBILITIES

  • Must have the aptitude and attitude to learn the Security Integration Business.
  • Use problem solving and technical skills to help resolve potential problems before they can have a negative impact on the customer and the company.
  • Respond to emergency service calls as necessary as needed and once you go on the “on call rotation”.
  • Provide Extreme Customer Service® – Interface with the customer in a respectful manner, giving the customer the information & explanations that are helpful in understanding the situation & resolution, realizing there are internal and external customers.
  • Remain focused on customer’s issues & concerns, responding to requests in a thorough, professional, & timely manner.
  • Prioritize workload and promptly contacts customers and supervisor if problem/delay arises which prevents them from keeping scheduled appointments.
  • Demonstrate a team player attitude and help work towards instilling best practices in the field.
  • Set the example for others to follow in the way you work and conduct yourself. Coach co-workers.
  • Completes and submit required paperwork that is neat, accurate, and thorough; ensure that all paperwork is completed in a timely manner and follows SAF Technologies established processes.
  • Maintain a professional appearance khaki pants, company dress shirt, and appropriate work shoes.
  • Be dependable and punctual for work and appointments.
  • Work to get and maintain certifications.
  • Demonstrate competence in wiring panels & devices to meet SAF Technologies standards.

 

REQUIRED

  • Must have experience installing and maintaining the systems we sell (Genetec, AMAG, Lenel, Feenics, Avigilon, experience)

Warehouse - Shipper & Receiver

Warehouse – Shipper & Receiver

Reports directly to Operations Manager

 

RESPONSIBILITIES

  • Ship and receive product including recording packing slips into our database software
  • Stage equipment for installers and project managers by project number and location
  • Keep the warehouse clean and presentable
  • Keep consumables stocked
  • Breakdown boxes and empty trash
  • Operate fork truck to move product or unload deliveries
  • Occasionally make deliveries in company van or box truck
  • Order and track product shipments
  • Track and document inventory
  • Assist project managers as required
  • Follow-up on back ordered equipment
  • Must be conscious of and follow all safety regulations

 

MINUMUM QUALIFICATIONS

  • Employee must pass all pre-employment background investigations and drug testing
  • Employee must be capable of lifting in excess of 50 pounds, sitting for extended periods of time, able to climb steps and ladders
  • Employee must have a clean driving record
  • Employee must have excellent interpretational skills and able to communicate with vendors, transportation delivery drivers, customers, managers and coworkers
  • Employee must be able to work with Microsoft Office (Excel and Word)
  • Must have reliable transportation

 

EDUCATION REQUIREMENTS

  • Employee must be fluent in reading, writing, understanding and communicating in English
  • High School Diploma or equivalent required
  • Basic literacy skills are required for this position
  • Basic computer literacy and experience are required for this position

 

SKILLS AND SPECIFICATIONS

  • Employee must be friendly and courteous both internal and external customers
  • Employee must be passionate about Extreme Customer Service®
  • Employee must be willing to take on other assignments as directed
  • Previous experience with electronic equipment a plus

Project Manager

Project Manager

The Project Manager is responsible for the entire project from start to finish. Project managers work with a project team, overseeing the development of security systems for the protection of facilities, personnel, data, and assets. Using a combination of management skills and specific security system knowledge, they coordinate the security project through its progressive stages, with the goal of project completion within specified time and budget constraints. This position will require working in the field from time to time.

 

JOB DESCRIPTION

  • Understanding the needs and goals of an organization and developing an appropriate project plan is the responsibility of a project manager
  • Specific duties include keeping up with the progress of the project team, which can include lead technicians, installers, programmers, engineers, and sub-contractors
  • Throughout the project, a project manager must monitor costs and schedules while maintaining an appropriate level of quality in security system development and installation
  • A project manager is required to facilitate efficient communication across all levels of a project to ensure consistency in reaching the project’s goal, and to help in the recognition of any potential opportunities, risks, or complications
  • It is the responsibility of this project manager to stay current with any advances or changes in equipment, technology, and methodology
  • The project manager will be tasked with managing the team for installations of access control, video surveillance, intrusion detection and intercom systems
  • The individual for this position will be tasked with maintaining the high level of excellence and quality for our clients thru out the installation process

 

RESPONSIBILITIES TO INCLUDE BUT NOT LIMITED TO THE FOLLOWING:

  • Planning and scheduling, engineering, installation, and subcontracting activities on installation projects
  • Maintaining current job plans, specifications, and schedules
  • Preparing, implementing, and managing project installation plans and procedures
  • Updating job costing on a weekly basis, completing POC reports of job status and costs to complete, pursuing change order opportunities, and other duties as assigned
  • Manages project(s) and establishes Project Management Methodology documents through project Initiation, Planning, Monitoring and Controlling, Execution and Closure
  • Oversees all phases of the project, coordinating with the business area, vendors, and other relevant areas
  • Creates project plans that encompass requirements for financial planning, resource estimation, vendor oversight and requirements specifications
  • Determines project timelines, milestones and actionable tasks using appropriate tools
  • Executes requirements to gain project approval from those associated with the project
  • Manages changes to project scope, schedule and budget using appropriate validation techniques to keep the project plan accurate, updated, reflective of authorized project changes. Facilitates client acceptance of changes and their impact
  • Formalizes final acceptance and closure for the project based on satisfactory achievement of outcomes from the client
  • Works across key stakeholders and colleagues to ensure appropriate inclusion and representation
  • Communicates project success criteria, status updates, issues, and changes in a timely and clear fashion with all team members and stakeholders
  • Raises issues and risks early and works with others to determine possible solutions, outline impacts, and resolve effectively
  • Manages and is accountable for execution to achieve desired & agreed upon stakeholder objectives and requirements
  • Manages work plan and staffing for each phase of project and arranges for recruitment or assignment of project team members
  • Oversees collection & validation of detailed client requirements, constraints, and assumptions
  • Oversees technical vendor selection and performance, based on statement of work/scope, and monitors expense status and impact on project, directly or through management of project/work stream
  • Oversees on-site commissioning execution and remediation of issues for functional and certification testing
  • Facilitates project change requests, sponsors associated change initiatives & application of company’s methodology
  • Detects potential crises, troubleshoots problem areas, and develops contingency plans.
  • Leads a project team: ­Reviews/gathers status reports and input by project team and modifies schedules or plans as required
  • Coaches, mentors, motivates, and supervises and evaluates all direct reports
  • Delegates tasks and responsibilities appropriately. ­Influences and holds team members accountable for assigned tasks. ­Sets and continually reviews expectations with team members
  • Identifies and resolves conflicts among team members and customers
  • Ensures all deliverables and commitments are met, and that the project is in compliance with relevant standards and methodologies

 

JOB REQUIREMENTS

Qualified applicants for the installation Project Manager position will meet the minimum requirements, as described below:

  • The successful candidate must be a proven self-starter, with 3-5 years’ equivalent work experience in Access Control, CCTV or related project management experience, or equivalent combination of education and experience
  • High School Diploma or GED is required. A Bachelor’s degree in construction management, personnel management, and project management or related field would be a plus
  • Must have excellent time management and organizational skills, maintain or working on CSPM or PMP certification, and be proficient (or able to quickly become proficient) in the following computer programs (Excel, Access, Word, Internet, Outlook, Power Point, Microsoft Project, among others)
  • Excellent oral & written communication and customer service skills are essential for both internal and external customers
  • This position requires a valid driver’s license, clean driving record, and insurance
  • Proficiency in project and personnel management to include specification compliance
  • Possess strong customer telephone skills
  • Proficiency to conduct field surveys, prepare change orders and permits
  • Familiar with major manufactures of access control and CCTV systems. Experience with Lenel, Honeywell, Genetec, AMAG, Avigilon, Axis, and Feenics are considered a plus
  • Possess strong troubleshooting skills
  • Full understanding and working knowledge of all tools related to this field
  • Full understanding and working knowledge of all equipment related to the industry
  • Strong computer skills
  • Understanding of networks and connectivity protocols
  • Team leader
  • Success driven
  • Strong skill set for time management
  • Excellent client interaction skill set
  • Ability to report project status in a timely manner
  • Experience managing multiple simultaneous projects
  • Initiative, Planning, Executing, and Monitoring a project
  • Communication management including leading project meetings and recurring dashboard updates
  • Expense management, forecasting billing and financial reporting
  • Ability to read and understand complex building architectural, mechanical, and electrical documents including blueprints
  • Ability to multi-task and prioritize among assignments with a strong adherence to deadlines
  • Be able to create tracking spreadsheets, reference data in other spreadsheets and create macros
  • Must be organized, detail oriented and self-motivating
  • Must pass a pre-employment background check and drug screen
  • Must have a valid driver’s license and a driving record that meets company requirements
  • Must be highly organized and detailed and able to implement an effective and efficient strategy that ensures a streamline process within their responsibilities.  This will involve challenging deadlines and the ability to develop contingency plans in certain situations
  • The Project Manager must have a professional work ethic, be articulate and use good independent judgment and discretion.  Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence.  Must be able to work overtime as needed
  • The ability to successfully interact at all levels of the organization while functioning as a team player.  This includes a strong ability to effectively translate information to the appropriate levels within and outside of the organization
  • Project managers must possess certain traits, such as flexibility, assertiveness, approachability, and foresight. Being able to handle stressful situations, to delegate tasks and to bring together the ideas of team members are also crucial. Skills required for this position include communication, leadership, and organization. Math and computer skills are essential for many of the tasks required of a security project manager

 

Job Location: Matthews, NC

Purchasing & Inventory Specialist

Purchasing & Inventory Specialist

Reports directly to Operations Manager

 

GENERAL RESPONSIBILITIES TO INCLUDE BUT NOT LIMITED TO THE FOLLOWING:

  • Will verify that all necessary documentation (customer approval, purchase orders, etc.) is in place prior to issuing a purchase order. They will also be responsible for negotiating pricing when appropriate
  • Once a project is activated, he or she will ensure that all parts will be accurately ordered and received in a timely manner. This requires working directly with the vendor or manufacturer when a strict timeline or project deadline is in place
  • Responsible for pricing, ordering, tracking and stocking all inventoried materials and consumable items both for service and installation
  • Responsible for tracking of all company vehicles when it comes to maintenance and other vehicle related items
  • Responsible for overseeing inventory and the inventory process
  • Will enter all new parts into the database for both divisions
  • Will import mass pricing updates
  • Provide extreme customer service® – Interface with customer in a respectful manner, giving the customer the information and explanations that are helpful in understanding the situation and corrective action; Remains focused on customer’s issues and concerns; responding to requests in a thorough and timely manner
  • Prioritizes workload and promptly contacts customers and Project Managers if problem/delay arises
  • Team player
  • Extremely accurate and detail-oriented
  • Follow SAF Technologies established process’s and submit paperwork in a timely manner
  • Dependable and punctual for work and appointments
  • Professional appearance i.e., business casual with SAF Polo Monday – Thursday, tasteful jeans on Friday

 

Required: Must be able to pass a criminal background check and drug screen

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