Join Our Team

Lead Technician

GENERAL RESPONSIBILITIES

• Must have the aptitude and attitude to learn the Security Integration Business.
• Use problem solving and technical skills to help resolve potential problems before they can have a negative impact on the customer and the company.
• Respond to emergency service calls as necessary as needed and once you go on the “on call rotation”.
• Provide Extreme Customer Service® – Interface with the customer in a respectful manner, giving the customer the information & explanations that are helpful in understanding the situation & resolution, realizing there are internal and external customers.
• Remain focused on customer’s issues & concerns, responding to requests in a thorough, professional, & timely manner.
• Prioritize workload and promptly contacts customers and supervisor if problem/delay arises which prevents them from keeping scheduled appointments.
• Demonstrate a team player attitude and help work towards instilling best practices in the field.
• Set the example for others to follow in the way you work and conduct yourself. Coach co-workers.
• Completes and submit required paperwork that is neat, accurate, and thorough; ensure that all paperwork is completed in a timely manner and follows SAF Technologies established processes.
• Maintain a professional appearance khaki pants, company dress shirt, and appropriate work shoes.
• Be dependable and punctual for work and appointments.
• Work to get and maintain certifications.
• Demonstrate competence in wiring panels & devices to meet SAF Technologies standards.

REQUIRED

• Must have experience installing and maintaining the systems we sell (Genetec, AMAG, Lenel, Feenics, Avigilon, experience)

Project Manager

The Project Manager is responsible for the entire project from start to finish. Project managers work with a project team, overseeing the development of security systems for the protection of facilities, personnel, data, and assets. Using a combination of management skills and specific security system knowledge, they coordinate the security project through its progressive stages, with the goal of project completion within specified time and budget constraints. This position will require working in the field from time to time.

JOB DESCRIPTION

• Understanding the needs and goals of an organization and developing an appropriate project plan is the responsibility of a project manager
• Specific duties include keeping up with the progress of the project team, which can include lead technicians, installers, programmers, engineers, and sub-contractors
• Throughout the project, a project manager must monitor costs and schedules while maintaining an appropriate level of quality in security system development and installation
• A project manager is required to facilitate efficient communication across all levels of a project to ensure consistency in reaching the project’s goal, and to help in the recognition of any potential opportunities, risks, or complications
• It is the responsibility of this project manager to stay current with any advances or changes in equipment, technology, and methodology
• The project manager will be tasked with managing the team for installations of access control, video surveillance, intrusion detection and intercom systems
• The individual for this position will be tasked with maintaining the high level of excellence and quality for our clients thru out the installation process

RESPONSIBILITIES TO INCLUDE BUT NOT LIMITED TO THE FOLLOWING:

• Planning and scheduling, engineering, installation, and subcontracting activities on installation projects
• Maintaining current job plans, specifications, and schedules
• Preparing, implementing, and managing project installation plans and procedures
• Updating job costing on a weekly basis, completing POC reports of job status and costs to complete, pursuing change order opportunities, and other duties as assigned
• Manages project(s) and establishes Project Management Methodology documents through project Initiation, Planning, Monitoring and Controlling, Execution and Closure
• Oversees all phases of the project, coordinating with the business area, vendors, and other relevant areas
• Creates project plans that encompass requirements for financial planning, resource estimation, vendor oversight and requirements specifications
• Determines project timelines, milestones and actionable tasks using appropriate tools
• Executes requirements to gain project approval from those associated with the project
• Manages changes to project scope, schedule and budget using appropriate validation techniques to keep the project plan accurate, updated, reflective of authorized project changes. Facilitates client acceptance of changes and their impact
• Formalizes final acceptance and closure for the project based on satisfactory achievement of outcomes from the client
• Works across key stakeholders and colleagues to ensure appropriate inclusion and representation
• Communicates project success criteria, status updates, issues, and changes in a timely and clear fashion with all team members and stakeholders
• Raises issues and risks early and works with others to determine possible solutions, outline impacts, and resolve effectively
• Manages and is accountable for execution to achieve desired & agreed upon stakeholder objectives and requirements
• Manages work plan and staffing for each phase of project and arranges for recruitment or assignment of project team members
• Oversees collection & validation of detailed client requirements, constraints, and assumptions
• Oversees technical vendor selection and performance, based on statement of work/scope, and monitors expense status and impact on project, directly or through management of project/work stream
• Oversees on-site commissioning execution and remediation of issues for functional and certification testing
• Facilitates project change requests, sponsors associated change initiatives & application of company’s methodology
• Detects potential crises, troubleshoots problem areas, and develops contingency plans.
• Leads a project team: ­Reviews/gathers status reports and input by project team and modifies schedules or plans as required
• Coaches, mentors, motivates, and supervises and evaluates all direct reports
• Delegates tasks and responsibilities appropriately. ­Influences and holds team members accountable for assigned tasks. ­Sets and continually reviews expectations with team members
• Identifies and resolves conflicts among team members and customers
• Ensures all deliverables and commitments are met, and that the project is in compliance with relevant standards and methodologies

JOB REQUIREMENTS

Qualified applicants for the installation Project Manager position will meet the minimum requirements, as described below:

• The successful candidate must be a proven self-starter, with 3-5 years’ equivalent work experience in Access Control, CCTV or related project management experience, or equivalent combination of education and experience
• High School Diploma or GED is required. A Bachelor’s degree in construction management, personnel management, and project management or related field would be a plus
• Must have excellent time management and organizational skills, maintain or working on CSPM or PMP certification, and be proficient (or able to quickly become proficient) in the following computer programs (Excel, Access, Word, Internet, Outlook, Power Point, Microsoft Project, among others)
• Excellent oral & written communication and customer service skills are essential for both internal and external customers
• This position requires a valid driver’s license, clean driving record, and insurance
• Proficiency in project and personnel management to include specification compliance
• Possess strong customer telephone skills
• Proficiency to conduct field surveys, prepare change orders and permits
• Familiar with major manufactures of access control and CCTV systems. Experience with Lenel, Honeywell, Genetec, AMAG, Avigilon, Axis, and Feenics are considered a plus
• Possess strong troubleshooting skills
• Full understanding and working knowledge of all tools related to this field
• Full understanding and working knowledge of all equipment related to the industry
• Strong computer skills
• Understanding of networks and connectivity protocols
• Team leader
• Success driven
• Strong skill set for time management
• Excellent client interaction skill set
• Ability to report project status in a timely manner
• Experience managing multiple simultaneous projects
• Initiative, Planning, Executing, and Monitoring a project
• Communication management including leading project meetings and recurring dashboard updates
• Expense management, forecasting billing and financial reporting
• Ability to read and understand complex building architectural, mechanical, and electrical documents including blueprints
• Ability to multi-task and prioritize among assignments with a strong adherence to deadlines
• Be able to create tracking spreadsheets, reference data in other spreadsheets and create macros
• Must be organized, detail oriented and self-motivating
• Must pass a pre-employment background check and drug screen
• Must have a valid driver’s license and a driving record that meets company requirements
• Must be highly organized and detailed and able to implement an effective and efficient strategy that ensures a streamline process within their responsibilities.  This will involve challenging deadlines and the ability to develop contingency plans in certain situations
• The Project Manager must have a professional work ethic, be articulate and use good independent judgment and discretion.  Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence.  Must be able to work overtime as needed
• The ability to successfully interact at all levels of the organization while functioning as a team player.  This includes a strong ability to effectively translate information to the appropriate levels within and outside of the organization
• Project managers must possess certain traits, such as flexibility, assertiveness, approachability, and foresight. Being able to handle stressful situations, to delegate tasks and to bring together the ideas of team members are also crucial. Skills required for this position include communication, leadership, and organization. Math and computer skills are essential for many of the tasks required of a security project manager

Job Location: Matthews, NC

Service Technician

GENERAL RESPONSIBILITIES

• Maintain a neat and orderly service vehicle. This includes exterior/interior cleanliness as well as organization of materials and parts/tools.
• Adhere to the company’s policies, procedures, and goals set forth in the employee hand book.
• Check emails and messages at least every 15 minutes for any updates or requests from managers or customers and respond accordingly.
• Work with other technicians and manager/admin team to ensure all customer needs are being met and that service calls are not being neglected. This includes but is not limited to working on installation projects.
• Provide “Extreme Customer Service” at all times when addressing customers and while on customers’ property. Also maintain the highest level of professionalism while in public; in the company vehicle and/or in the company uniform.
• Conducts his/her self in a professional, courteous manner in all aspects of the job, understanding we have internal and external customers. Extreme Customer Service is one of the CORE Values at SAF.
• Utilize industry knowledge/skills to ensure that troubleshooting is completed thoroughly and correctly in order to prevent customer call backs.
• Must have experience installing and maintaining the systems we sell (Genetec, AMAG, Lenel, Feenics, Avigilon, ProWatch, Honeywell, DMP)
• Utilize resources to ensure that all avenues of troubleshooting have been completed prior to leaving a service call incomplete. This includes contacting other technicians, managers, and tech support.
• Provide an update with detailed description for completed service calls to be sent to the customer as well as to the internal “Support” email box; Also update plans for resolution and estimated return date on incomplete calls. Updates and CSRs for service calls (complete or incomplete) are expected to be reported immediately (before leaving the customer’s site)
• Contact Tech support for Case numbers and RMA numbers (where applicable) for parts that need to be returned for repair. Tech will also be required to fill out appropriate paperwork for Returns, box up the items, and turn them into the service coordinator for returns.
• Maintain a complete inventory of service vehicle. Technician will be responsible for completing and turning in the proper paperwork to replenish parts that are used on service calls. This includes filling out completely and turning in to admin/manager any part requisitions for parts needed on open service calls.
• Will be required to have and maintain a safe driving record.
• Will be required to provide his/her self with basic hand tools; specialty tools will be provided by SAF when deemed necessary by manager.
• Conduct quarterly inventory audit of vehicle.
• Can lift up to 50 lbs in a safe manner, using a back belt support if needed. Additional employees may be required, or using a forklift to move objects safely.
• Has the aptitude, and ability, to safely operate a man lift or various types of service lifts.
• This list is not all inclusive, and additional tasks may be added, and existing task may be removed as business needs dictate.