Customer Testimonials

I would like to extend an appreciation for the amazing work done by Daniel Rimmer during my on-call time this week. I would also like to say that Daniel has been outstanding on every call during this time. Thank you so much for everything that you do in supporting our organization and team.

The two staff working at Stanly are doing a very good job. Their work space inside and outside is clean and managed as well as expected. They have blended into the environment and are working hard, and it is very much appreciated.

You guys totally ROCK!!!  Your technician was an absolute delight to work with and his knowledge of the Exacq system was a lovely surprise. I couldn’t be more pleased with the service that was provided today. Truly a happy partner 🙂 Thank you so much for your prompt response and wonderful service

Thank you for your help in replacing the cameras. Working with SAF is always a smooth experience and this was no different.

I really appreciate Angela’s and Eric’s response to the urgent nature of our situation as well as Eric’s proactive action with the spare reader.  This is why we changed integrators!  Thanks so much for reinforcing our decision.

… whomever did this job (I think Eric) deserves a that’ a boy!!! Thanks again for the top notch service techs you hire.

Just wanted to let you know that your guys were very impressive yesterday and today.  Ben was great at the customer meeting, and working with Kevin to get such a quick turnaround.

…one of your techs, Eric, did an outstanding job. Eric conducted himself in a professional manner and was very knowledgeable in the service he was performing. He also took the time to explain to us about the system that he was working on, all while working in the rain!

… It is soon very clear that the technical side of the business is very sound. Donn was able to determine the reason for my Aiphone system failure and make repairs in a very expedient manner. I was very pleased with his knowledge and professionalism. I can attest to the fact this visit was very impressive indeed.

I would like to commend Brandon, Aaron and Rob for doing an excellent job on the installation of the new 11 cameras. Very efficient and the end result looks and works awesome!

We were quite impressed with your commitment to customer service and dedication to assist clients with problem solving.

…Michael has continuously gone above and beyond to assist with my questions and/or needs.  Every time I approach him, he has a smile and is professional and kind.  Michael is a true “TEAM PLAYER”!

Thank your team for spending so much time and getting that project done in such a timely manner. We appreciate it on our end and the school will surely appreciate it on theirs.

Just a quick note to let you know how pleased the ladies at the Atrium and I are with the install of the Air phones last week. The technicians were a pleasure to work with as always. As always, it’s a pleasure working with you and all of the SAF team.

Thank you for coming out twice and taking the time to thoroughly look through the entire system. The tenants appreciated your attitude and concern for the issue and not rushing through a quick repair.

I know I don’t tell you guys enough, but you seriously do ROCK!! Thank you for all that you do!

SAF worked late last night and manually enrolled all alarm panels that were installed after March 2011 into the database. We had full protection by midnight. SAF continues to show us why we invest so heavily in that relationship. They busted their back sides this weekend to cover our potentially serious concern.

The Mint Hill Medical Commons property owner just couldn’t say enough about the attention to detail, fine workmanship and customer service exhibited on the project.

Thanks for going above and beyond yet again. You didn’t just address a single problem; you went five steps further and helped prevent what could have become a very critical situation. Way to knock it out of the park!

Your dedication to serving the customer and completing things efficiently is much appreciated. Thanks again!

Jason L. was beyond amazing to work with during our new security system installation. Jason came in everyday with a smile on his face and ready to answer our thousands of questions. He was always professional and made it a point to always keep me informed about where he was with our installation. Thanks

Thank you for doing such an awesome job on this call. Once again, you went above and beyond.

I am beyond satisfied with these exceptional results, thanks for all that you do!

The people from SAF Technologies have been awesome.  The guy who came out to take care of the doors was very professional and friendly and got the job done.

I had an urgent situation today at Prosperity Crossing 2, requiring the removal of a micro and burg panel along with most of their peripherals at the 11th hour. As a team, they orchestrated a terrific job!

Mark is pouring every ounce of himself into meeting our, at times, ridiculous objectives.

I really, really, really appreciate your hard work with this project. JOB WELL DONE!!!!!!!!!!!!!!!!!You and your team have gone above and beyond to complete this project!!!!!!!!!!!!

I want to humbly extend my thanks to Mark for this excellent work and the level of his commitment to us.  It is work like this that continues to make SAF Technologies, a tremendous partner for CHS as we move to the future.

I can’t express how much your willingness to address things expediently is worth to me. Once again, I am amazed and appreciative of your efforts! 

Thank you for always being there. The level of service your company provides is unrivaled.

My compliments to Eric who is always a pleasure when he is in SeCom. He 'knows his place', is quiet and respectful, yet considered with high esteem by the entire SeCom team, including me. A great go-to guy. SeCom is grateful to have him as a resource and part of the Physical Security team.

We often forget to acknowledge your tireless efforts and extraordinary contributions. From service to install, office staff to leadership, it’s clear that your collective purpose is to raise the bar on Excellence. Our team could not survive if not for your technical expertise, adept customer service, and tenacious support.

Thank you for your tireless efforts during this period of unrest. It’s moments like these when I’m reminded that together, we can prevail!

We all know that John does exceptional work; he’s the type that attacks a problem the right way, always ensuring that it’s resolved properly. John’s diligent cleanup and organizational efforts have served us well. We sincerely appreciate all that John does and look forward to keeping him busy for years to come.

 I wanted to take a moment to thank you for extending us the services of Greg and David. Greg has adapted well to the ever changing needs of our team. He has a great work ethic and owns everything that he touches. I appreciate his ability to roll with the punches and do whatever is asked without hesitation.

Greg – the locksmith!  He was awesome!  We no sooner put in the OSR for replacement keys then he was over here.  He has always been very thorough and helpful and prompt!  We love working with him!  Thanks.

…I immediately contacted one of our embedded locksmiths, Greg, and told him that we needed him at LCH ASAP. He did not hesitate to respond and had the strikes operating as expected before the inspection was even completed. P.S. Greg …is always willing to help. I am glad to have him working with our CHS team.

This was an excellent example of extreme customer service.  Donn went well above and beyond the call to keep the lot secure.  Thanks for the hard work.

This was a great thought and execution by Mark... Kudos to him for thinking about the big picture and always going above and beyond for his company and ours! Please see the attached before and after photos...

I just wanted to mention that I thoroughly enjoy working with Bob. He is always polite, professional, and goes beyond the call of duty to help the units. I appreciate his positive attitude so much because it makes my job easier. Thank you for this valuable employee.

I just wanted to pass along my appreciation for the quick response to this project. Deadlines were unknown, but I really appreciate the hard work the team put in amongst all of the other projects in progress.  They knocked this out quickly and did an excellent job! Thanks for all of your support.

I wanted to take a moment to recognize Greg and Bob for great work they performed a few weeks ago. Within minutes, Greg met me on site and developed a solution. This matter was completely resolved within 12 hours. SAF’s internal expertise, hard work and professionalism really stood out. Great work Team SAF!

Kevin, I just wanted to tell you how pleased I was with your man here on the CT scan suite project. Please feel free to send him on every job we do in the future. Thanks again.

Thank you for your assistance in replacing the 2-door controller. Eric was extremely helpful and efficient and we appreciate his work. You guys have become our go-to partner for all of our Access Control needs in our warehouse. I look forward to working with you all again soon.

I just want to take a minute to express my appreciation for a job well done. I was very impressed with Eric’s knowledge of Facility Commander and the operating system of the server PC – Windows XP. Besides all of this, Eric was great to work with. His attitude both on the phone and behind the keyboard was admirable. I was pacing back and forth, wearing a trench in the carpet. Eric was calm, cool and collected! …

I want to take a second to give a shout out to SAF Technologies and to the technician that did this work. When I look at these panels, I see someone that takes pride in his craftsmanship.  What a superb job! All of the technicians that I have met at SAF are very thorough, take the time to do it right the first time and are always respectful to the owner.

I appreciate all of the work done on the Storrs renovation project recently. You went above and beyond to get the millwork doors installed. It was a commendable job that required a great deal of effort …the result is beautiful. Thank you so much for working with us to make this happen! I look forward to working with you again.

Your technician did a great job for me on this project.  They were able to troubleshoot and correct three non-operating cameras and service all the other older model cameras we have (lubricating, cleaning, etc.).  The difference is outstanding.  Because of the improvement I see, I will want to have this service performed again on a recurring frequency.

Thank you for the quick and efficient work on installing our new cameras. Several of my staff commented on how friendly he was, how respectful he was of noise interruptions and how well he cleaned up. This is certainly not always the case when we have vendors so they really appreciated his professionalism. Thanks again for all your help. It has been a pleasure to work with your company.

I just wanted to let you all know that Terry did a great job last night getting the door fixed for our client. A door wasn’t locking correctly, and it needed to be remedied by the time they were going to lock up for the night at 9:00. Terry showed up, diagnosed the issue and had it resolved by 7:59 pm. Thank you for the service and attention to this matter.

…I am very pleased to say that this transition was among the very few I have that was seamless in transition.  I cannot thank you or the technicians enough for the work that was done and for the consideration on how our business runs.  It was a pleasure to work with you during this change and I look forward to working with you again in the future.

Since our meeting, I have had an opportunity to learn that SAF Technologies has an excellent reputation among those who are engaged in hospital security.  Words used to describe SAF include: “honest”; “very responsive”; “great as far as their customer service”; and “a good partner when researching new projects, always making sure we are happy with the results”.  This is truly an excellent testament to what Alan, Joe and you have done in the State of NC.

I just wanted to let you know how relieved the staff at Turning Point Academy is with the locks that have been added to the doors in between classrooms Terry was able to get all the locks in and the doors look great. Terry worked well with the staff that was onsite as well as stayed professional while working around the challenging students that were onsite for summer school.

…I just wanted to forward some of the praise I received yesterday from the staff at Reid Park Academy. They asked that we extend their thanks and gratitude to Aaron and Jason for doing such a great job yesterday. They were impressed with their professional, friendly attitudes and how they really took the safety and convenience of the school’s staff and students as a priority.

The staff mentioned said several times how Aaron and Nick had such good attitudes and were both polite and courteous the entire time they were on the job there. The equipment came up in less time than we were planning for and I even had to listen to how much better the data room looked when they were done compared to how it looked before they started. Thanks again on another job well done.

… That door was a high priority issue with us. It was a great experience for me late Friday afternoon when my superiors called with concerns about the security at that campus and I was able to assure him that the issue was addressed and resolved. I also received comments from the school expressing their appreciation for Jason’s professionalism and for being so thorough.

… I have already received compliments in regards to the tuning up Terry and Jeff performed on all of the doors at our Pawtuckett campus. This kind of attention to detail is helping make the move for this school a success and is certainly making us look good here in the Building Services side. Thank you for sending them out so quickly and we look forward to seeing them both on jobs in the near future.

“… we appreciate your quick response to service issues we have been facing. Jason has been invaluable to CMS in the help we have needed. If we didn’t get Eric’s help out here to look at the issues we come up with, I would have serious concerns with the reliability of the system. Again, just wanted to let you know what a great job your service techs have been doing for us.

Please thank Aaron and Nick for the great job they did at Alexander MS for us. They worked well, cleaned up nicely and even made a house call to my office area to return the keys, thereby saving me a trip back out there.

We have a very high profile school expected to open in a few short weeks. One thing the principal has already been very excited about is how well the access control system is working already. Aaron continues to make us look good with the quality of workmanship he puts into every job he does for us. The school system appreciates the great job you have done for us.

Thank you for the well done job at the Atrium. The technician went out of his way a few times to help me with some problems that we were having on our end, and I really appreciate his help. He is a fantastic installer and goes above and beyond all expectations. Again thanks for all you do for CMS and for me to make my job a little easier.

… did a great job over here installing the new doors and access equipment. Everything was installed cleanly and the lobby looked better when they were finished than how it looked when they started. We appreciate the good work they always do and the positive attitude they always portray whenever on any of our jobs.

I just want you to know how very happy we are with the new doors, and how pleased we were with the installation!! The front of the school has been completely transformed and the light that now fills the inside front of the school is amazing! We couldn't recommend your company higher - we are so thankful that we found you!

“…this was a complex problem with very little evidence pointing to the root of the problem. Eric showed competence and skill in troubleshooting the system there and helped us diagnose a problem that would surely have caused issues continuously down the line. I have also received compliments from the staff at the Atrium on his polite and professional attitude

In reference to a service request for us on Friday afternoon, when most people are doing what they can to get off work early for the weekend, Aaron showed his primary concern was leaving the Atrium in a condition that we considered to be to our satisfaction. Aaron was thorough in checking the entire building, not just the door that was reported to be malfunctioning, and was willing to work as late as needed to ensure everything was working as intended. Thank you for another positive experience.

I just wanted to take a few moments to recognize Eric for his excellent customer services skills.  Recently SAF Technologies took over as the primary vendor to support the Onguard access system here at the Government Center. Eric stuck with the upgrade throughout the whole process working diligently and nonstop until all the issues were resolved.  Eric remained very professional through the entire (sometimes very stressful) project.

I once again want to sing the praises of Joel. Joel didn’t complain or get upset about the work ahead of him and the demands that I placed on him. He instead completed both assignments flawlessly and on-time. Additionally, I never have to worry or be concerned with the quality of his work or his due diligence when addressing problems. When he’s on the job, I know I’m going to be satisfied!

I do appreciate you guys and all you do and most importantly how you do it. All three of your guys that were here on Saturday acted like it was no big deal which is a true sign of excellent customer service when I know inside they were wishing they were home with their families. You have a good group of guys and that is something you and Alison should certainly be thankful for.

I also have to mention the excellent work of Jason. His commitment to getting the job done and doing it correctly is commendable. He is an asset for your team as well. He is a pleasure to work with and the customers love him! Thanks for providing such excellent team partners for me to work with. I can’t thank you enough.

Your team was stepping above and beyond to modify work that was done incorrectly by another vendor to help us arrive at a desired final installation. I couldn’t get over how the men at SAF Technologies never thought it beneath them to step beyond their scope and exceed our expectations. I would have to say that SAF Technologies has taken their reputation with CHS to a new level of excellence.

I just want to thank everyone who was involved with the install of the cameras. The week end staff called me on Sunday to tell me how much of a pleasure your team was to work with. They said they were all very courteous and efficient.  The cameras look good. Thanks again for making this as painless as possible

Your team went well above and beyond the call of duty last night (or should I say this morning). They worked through most of the night (until about 3AM). Had they not completed their task (i.e. the cameras not worked) CHS would have had to delay treatments this morning. As always SAF comes through.

Your team has been so helpful, respectful and just a pleasure to work with.  Steve has taken the time to explain some things to me and we have helped each other.  I appreciate how your team responds to me with “on my way” or “be there soon”.  This makes my job easier.  I can’t express what a pleasure it is to work with your staff.

Thank you guys for all of the hard work you guys put in for us. I hate to use the term “as usual” but your customer service is so excellent that this seems to be the norm. I cannot express how fortunate we are to have just an efficient and proactive team to partner with.

I would like to extend our appreciation for the amazing work done by your Installation Techs on the Sports Medicine Project, FSS Building. Seeing your team’s diligence, self-motivation and focus has been a source of motivation to continue working with SAF Technologies. We are expecting another project of this intensity and would like SAF Technologies to head it as well.

I want to express my gratitude for John’s relentless effort and support towards resolving our ongoing 3VR issues.  Additionally, I appreciate the excellent work completed for the Blythe Deck as I know he put forth a lot of energy and effort to correct the issues and find missing cameras. I am glad to have him on the SAF team.

I just wanted to take the time to pass along my gratitude for all of the hard work and true team effort that each of you displayed throughout the course of this very complex and difficult project. There were a lot of twists/ turns and plenty of surprises, but all in all, the end product for security, is a Family Center that is far more secure/safe than ever before. You were all great to work with and I am very thankful you guys support me.

I just wanted to let you know what a professional you have in Jason. I accompanied him with his first on-call week, and it was very busy. Jason consistently kept his wits and his positive attitude through the entire process. Not only did he take the initiative to contact the appropriate personnel, he had the presence of mind to diplomatically get them to assist while repairs were being made. You have a terrific asset in this young man, and he made my week much easier than it could have been. Thank you.

… a special thank you in reference to Mark and his willingness to see the project through to the end on each phase. Mark has shown extreme patience and customer service throughout and I am thankful he has been on site to provide his service to CHS. He has worked odd hours and dealt with many unexpected and somewhat non related to security issues and handled them all with class and perseverance. Thank you SAF Team!

David has also been of tremendous help to us in many areas. I do not hesitate to send him into a meeting as a representative of our group. He uses thoughtful speech, and easily grasps the vision that I have for our department. He approaches every task with a careful methodology that makes his analytical nature shine. No stone is left unturned; no base is left uncovered. Thank You for all your efforts on our behalf.

I wanted to take a moment to recognize Daniel and James for the excellent work that they did at CMC last week. There were several obstacles to overcome and they met and exceeded expectations each time. The MCA team told me today that they could not be more pleased with the outcome. Thank you for all that you do… an especially big thanks to Daniel and James.

…David has been foundational in working to develop door hardware standards and policies.  He is obviously the intellectual lead on much of what is developed as he brings knowledge and thought into the process.  Frankly, we are humbled to have David supporting us in our endeavors and we sincerely thank you for how well he represents both of our respective companies.  Congratulations to SAF Technologies for the professionalism and excellence that David reflects so well.

I wanted to relay to you that James and Daniel were very impressive at the Stanly Retail Pharmacy projects and Radiology Waiting at Stanly. I have heard multiple comments from the staff at Oakboro and Norwood raving about their professionalism and ease to work with. They made great impressions on the staff at these locations and to me that speaks volumes for your company. …. Thanks for all you do for me and CHS. Let’s keep up the good work.

I just wanted to forward my opinion of Jason’s performance in the repair of a crucial door protecting the Pharmacy at CHS University. The call came in at approximately 1:30 am on Saturday 9/10/17. Jason took the cylinder apart only to find a broken piece inside. He was able to locate a spare cylinder in Maintenance, and used the piece from that cylinder to correct the Pharmacy door. He was there until somewhere between 5 and 6am.Jason exemplifies the reason I call SAF Service in the middle of the night.

I would like to take a minute to thank Daniel for his efforts at the new installation of Healthy at Home – Blueridge. Daniel faced an uphill struggle from the onset, and displayed excellent political skills by keeping the job on track without any unnecessary drama. There were several last minute changes that were made, and Daniel performed them seamlessly.I am grateful to have such a talented technician on my team, he represents SAF extremely well (he’s a keeper!

I wanted to take a moment to recognize Mark and Matt. They recently installed card readers in the POM Administration area. I received several comments from POM leadership regarding how professional Matt and Mark were. Leadership was particularly pleased with how clean everything was when they came in the next day. I am very appreciative that Mark and Matt volunteered to perform this project, even though it required working late hours/overnight. I could not be onsite that night but I knew the project was in good hands.

I just wanted to send a shout out about my PM Joel. I know he has a lot on his plate and wears many hats. It is so nice to see that when it is necessary to meet a deadline, or if it is just what needs to happen to keep my project on schedule, he does what he has to do. It is necessary to make you aware of his attention to detail and willingness to do whatever it takes to complete the task at hand.

This is a great example of SAF’s core values. This was an emergent call that was thrust on us from the highest levels of the organization. Not only was Donn prompt, he was efficient, professional, communicative and understanding of the situation. This turned into a rather late afternoon call for him and Aaron. Joel’s assistance in quickly identifying a suitable replacement was key to the success of this entire effort. I am extremely thankful to have partners like SAF that step up when we need them.

Please accept this brief note in gratitude of Donn. As evidenced by his prolonged support of our Enterprise Picture Perfect outage last night, Donn remained engaged and committed to seeing all of Pineville’s related issues through to resolution. Donn continues to set the benchmark with his dedication, ingenuity, and customer service-minded demeanor.  Knowing he is on the case always brings me peace of mind.

I wanted to take a moment and let you know that I really appreciate the quick response and installation efforts from Carl, James, and the team.  This project was definitely not an easy one, but positive attitudes were shown throughout the project.  I appreciate the way James took the lead coordinating with other vendors, gathering zone information, and providing solutions to problems that arose.  As always it is a pleasure working with your team. Thanks Again.

I wanted to take time out and commend your employee Bob. He came into our busy office on October 31, 2018 to replace many locks on our doors. Bob was so sweet and compassionate with our patients and “us” the employees.  He was very helpful with the girls to make sure each of our keys worked before he left. He sure is an asset to the company. Thank you.

We wanted to let you guys know about the tremendous work Greg has accomplished at Behavioral Health. This Wednesday alone he solved 3 perceived issues with the staff which resulted in solutions to their concerns immediately and allowed the work to progress. The staff knows and trusts Greg, and his concern for patient and staff safety at this facility is evident to everyone there. Thanks to Greg and thanks to SAF for the hard work.

I wanted to commend Donn for jumping on this and taking care of an issue for us. Our cameras were streaming a much larger amount of data than normal. This was truly overwhelming the network in the building and causing adverse experiences for our patients and staff due to impeded work flow/ application responsiveness issues. Thank you for taking care of this so quickly. They were able to resume normal operations today with no issue.

I wanted to highlight the excellent work Mark has done at LCI 2. The project has gone extremely well. Mark has installed to his usual high quality, done a good job of updating me throughout the project, and also done an exceptional job of coordinating with the other trades. I’ve been very pleased with his performance.

I just want to let you know that your service tech Eric did a wonderful job, he actually repaired two of the units and got the keypad reprogrammed to work rather than simply replacing the devices. He also sent an email after each day to update me on his progress. Once, again, it was a wonderful experience and I look forward to working with him in the near future.”

Please note that Donn, did not give you all of the facts about the great job he that did. I can state without question he is, one of the best professionals that I have ever come across. My hat is off to him and your entire team, for going the extra mile…OUTSTANDING JOB!!!

I want you to know how I appreciate a business that uses real live people to answer the telephone. This communication may be the first impression that the outside world experiences with your company. As it is said, first impressions are lasting impressions. I telephoned today and experienced a professional and friendly personality that flowed through the telephone: a positive reflection of SAF Technologies. Hats off!

I had a contractor that I usually use for access control back out on me last minute. This created a tough situation for the VA as our Agent Cashier was on schedule to open this Monday morning. Your technician Eric spoke up and said that he would do the job. Eric did not want to leave the VA in a bind. The end result, is Eric and I stayed until 9:00PM on a Friday night to meet the VA’s deadline. Eric’s hard work ensured that the VA’s mission was not compromised due to another contractor’s inability to complete a job.

Just want to give credit to a few of the guys who work with you, Donn and Aaron. They both arrived on time and on the scheduled installation date, a very nice first impression! They were polite and cleaned up behind themselves (another bonus). Both Donn and Aaron worked in our office while patients were here, and to be honest I forgot they were here most of the time. Our office is older and I am sure they had some hidden obstacles but moved forward in a timely manner. I was impressed with their professionalism and customer service.

I wanted to take a minute to bring attention to the above and beyond work being performed at our Pawtuckett campus. This particular project is becoming a high profile opportunity for CMS and the quality of work we are receiving from your workforce is exceeding expectations. They were innovative and helpful while installing an access control system, replacing old doors, and even tuning up some existing doors that they were not required to check. The extra care they showed to the success of this project will certainly have us pursuing SAF Technologies services for projects in the future.

I would like to extend my deepest appreciation for exceptional teamwork and a job well done! As you know, we were handed a significant project at the last minute and had to expedite our efforts in order to accomplish the objective before April 1st. All three gentlemen, despite exceeding their normal hours during the week, your technicians attacked the project with vigilance and purpose. Throughout two full days of work, never once did I hear a complaint from anyone, nor could I gauge an interest in completing the job in any fashion other than to perfection. I am extremely satisfied with the result of the project and have great respect for the quality of work rendered by these fine folks. Thank you for your unwavering support and service!

I would like to extend our appreciation for the safety conscious efforts of Aaron and Mark during pre-conversion work at Stanly last night. they encountered an exposed electrical cable, on a live circuit, stubbed out in the frame. Recognizing the risk this hazard bared to the facility, Aaron and Mark swiftly took action. Some technicians may have disregarded this matter as “not their problem,” but Aaron and Mark chose the appropriate response, they took action and saw the matter through to completion. Our hats are off to these gentlemen, and we sincerely applaud the fine example which they have set.

I wanted to thank Joel for the fantastic job he has been doing for CHS Projects lately. His hard work and dedication has really helped us out during our difficult amount of projects and the Amag conversions at CHS Facilities. Not only did he complete excellent quality work himself but we have seen him help his coworkers as well. He comes in early and stays late and even use his lunch break to help pitch in and get things done. Furthermore he does this all with a fantastic attitude and willing disposition. We really appreciate all that he does to make us successful.

Greg and Nathan are both doing very well. I could not be happier. Both Greg and Nathan have done much to pick up the slack and help us get things done. With them around we are able to think more strategically than in the past.  Greg has a great ability to foresee what needs to be done, and does it without being asked. He is very intuitive and picks things up quickly.  You would not be able to tell that he hasn’t been around here for ages. Nathan has taken our e-cylinder program and done much to help us get it off of the ground.  He has also communicated our needs to Medeco when I haven’t had time to deal with some of the issues that we have been having.  His willingness to stay on top of things has assured me that we can have the best rollout of this new platform as possible.

I would like to extend my sincerest appreciation, on behalf of the CHS Physical Security team, to three exceptional volunteers (Mark, James, and Daniel) who offered to lend their time to perform an automated migration of our 94 existing Nodes. They graciously accepted with appreciation for the enormous task that lay ahead of our team. Going into the day I anticipated the Node migration ending sometime around midnight. Thanks to the monumental efforts of Mark, James, and Daniel, our task was accomplished in just under 12 hours. To say the least, their performance and efficiency far exceeded my expectations. They worked tirelessly, running from site to site testing devices and performing any other requested tasks. With our upmost gratitude, we truly couldn’t have done it without them.

David is very talented and knowledgeable man. He has been a great help and mentor to me over the past few months. I don’t know that I have ever worked with anyone who is more detail oriented and passionate about their responsibilities. He always goes above and beyond the call of duty. His intentions are always to improve, teach or help someone. I am most impressed with his willingness to always help and go the extra mile, no matter what else he has on his plate or the consequences of stepping outside the process. David is a true asset to SAF and to CHS. I am thankful for the opportunity that I have to work with him and will look forward to what else I can learn from him going forward.

I would like to acknowledge James for his performance pertaining to the installation of the access control in the Labor and Delivery Department at CHS Cleveland. James did an exceptional job of interfacing the access control system with the fire alarm, elevator and HUGs Systems. He communicated well with the other vendors, and even found mistakes that they needed to correct in order to pass a stringent DHSR Inspection. His professionalism with the staff was excellent. This was a particularly difficult project as it was not only classified under N.C. Special Locking; the department was also fully functioning during the entire project! James is truly an outstanding technician and representative of SAF Technologies!

Our training space had several issues recently involving the front door locking itself from the inside, effectively trapping people inside the space. Bob from SAF arrived on site within minutes and quickly and professionally analyzed the issue and repaired it, pointing out the previous issues that had not been repaired, and in fact had been made worse by the previous vendor’s repair attempts. As always, you and your team were able to resolve issues when others could not, and Bob did so quickly and professionally allowing us to start using the space again within minutes. It is a blessing to have such a resource to call upon.

I appreciate the outstanding customer service and professionalism that Ed provides every day. He is valued and highly regarded for the fantastic job he has been performing. The Security Technology team also knows that before, during, or after hours he is always available. Not only does he perform excellent quality work himself, but I have also seen him help his coworkers often. Furthermore, he does this all with an extraordinary attitude and eager disposition. Thank you, Ed for your hard work and dedication to Atrium Health. The Security Technology team really admires all that you do.

I wanted to take a moment to recognize Reuben for his commitment to Extreme Customer Service®. I was paged about an issue at Behavioral Health-Charlotte at approximately 10:45 the evening of June 19th. The issue turned out to be significant in that both adult inpatient units were not secured, creating a potential safety issue for the patients, facility and community. After speaking with facility leadership, I decided to dispatch a different vendor since they had been working in the area earlier in the day. After a few hours with minimal communication, this vendor determined that the issue could not be fixed and left the facility. Knowing that we were now in an extremely dire situation, I decided to page SAF’s on-call teammate, Reuben. Despite it now being the middle of the night, Reuben promptly met me on site and worked to promptly resolve the issue. I am very thankful for his calm demeanor (important in that type of facility), prompt response and his methodical troubleshooting efforts. He is a great asset to your team.

I wanted to take a moment to commend SAF Technologies for a job well done. During a DHSR inspection, the DHSR inspector identified a Life Safety issue with a set of doors outside of the construction space. SAF’s response was excellent. I was pleasantly surprised to discover that you all had already sourced the needed parts and had them delivered to CMC without further prompting from me. Complicating matters further, the space we were tasked with working in houses our most vulnerable patient population from an immune system standpoint. Once again, SAF stepped up to the plate and volunteered the use of your recently purchased mobile containment unit. Mr. Conder and Daniel Rimmer arrived early and completed the remediation efforts. They were courteous and, most importantly, extremely cognizant of the patient population they were working around. They adhered to the expected infection control measures and maintained a productive and professional demeanor despite numerous safety, construction and infection control personnel that seemed apt to watch their every move. They were able to quickly troubleshoot an unexpected wiring/power configuration matter and all items worked as expected on the first test attempt. I cannot reiterate how important that last statement is. With their attention to detail, they were able to perform this work once and avert a need to constantly re-enter the ceiling or open a wall plate in such a delicate environment, further reducing risk to our patients. Thank you all for your work and for being great partners. P.S. Your containment cart was a huge hit with Construction Management, Infection Control, Corporate Safety, Structured Cabling, JE Dunn and Custom Communications. I have a feeling that the containment cart company may owe you all a letter of thanks for the amount of new business they may be about to receive.

Mr. Ray Berry called me this morning and asked that I pass this along to you.  Eric Roman and Reuben Bassett handled a service request (ST 14947) for Mr. Berry on Thursday, February 15th.  He said that he has had “the best” work for him in the past (referring to Alan having worked for him : ) ) and that his 1 day evaluation of these too fellows was that Eric is very good at what he does and he was very impressed with his work.  He then said that at first Reuben watched what Eric was doing (as he was supposed to) and then dove right in to help out.  In addition, there was a camera that was positioned in the wrong direction and Reuben noticed that, confirmed with Mr. Berry how he wanted it, then proceeded to get his ladder out and repositioned it.  Mr. Berry said that Reuben was “a diamond in the rough” and that he should be “groomed for bigger and better things”.  I could actually feel his passion through the phone for the impression that he got from Eric and Reuben visit last Thursday.  : )