Join Our Team

Estimator

SAF Technologies was founded in 2004 and began as a security integration company with a mission to raise the standard of quality in the industry. With over 20 years of experience, we’ve built a strong reputation for excellence and innovation. In 2011, we expanded our offerings by launching the Commercial Doors and Hardware division.

At SAF Technologies, we are dedicated to Extreme Customer Service® and creating a positive work environment that sets us apart from other companies. Our work culture is built on core values of humility, integrity, work ethic, and customer focus, which are essential to our team’s success. As we continue to grow, we’re looking for a new Estimator/Detailer for Division 8 and 10. If you’re ready to advance your career in a supportive and dynamic setting, we’d love to hear from you!

Responsibilities:

• Perform all duties related to sales and services for commercial door projects.
• Process estimates, prepare proposals, and perform take-offs on Division 8 projects, including doorframes, doors, hardware, toilet partitions, and accessories.
• Request quotes from our vendors/manufacturers for preparing bid costs.
• Provide accurate bids to customers, including general contractors and end users, to ensure competitive pricing and quality assurance.
• Prepare project submittals for customers, including shop drawings and door hardware schedules.
• Assist with general warehouse duties, such as staging and tagging hardware for projects.
• Participate in job site visits and bid openings/meetings as needed.

Requirements:

• Proficiently read architectural blueprints and shop drawings.
• Capable in Microsoft Office, including Excel, Outlook, and Word.
• Knowledge of state, regional, and local codes is a plus.
• Knowledge of electrical hardware applications is a plus.
• Must be able to obtain an NC state alarm license (security company requirement).

General Responsibilities:

• Demonstrate the aptitude and attitude to be our Estimator/Detailer.
• Provide Extreme Customer Service®—interface with customers respectfully and provide helpful information.
• Stay focused on customer issues and respond to requests in a professional and timely manner.
• Prioritize workload and communicate promptly with project managers or team members if issues arise.
• Demonstrate a team player attitude and contribute to best practices in the industry.
• Set an example for others in professionalism and conduct.
• Complete and submit required paperwork accurately and timely, following SAF Technologies’ processes.
• Maintain a professional appearance and be dependable and punctual for work and appointments.

• There may be an occasion where you may be asked to fill in in a variety of other

What We Offer:

• Competitive pay
• Full Benefits
• Performance bonuses
• A positive and respectful work environment
• Career advancement opportunities

Lead Technician

GENERAL RESPONSIBILITIES

• Must have the aptitude and attitude to learn the Security Integration Business.
• Use problem solving and technical skills to help resolve potential problems before they can have a negative impact on the customer and the company.
• Respond to emergency service calls as necessary as needed and once you go on the “on call rotation”.
• Provide Extreme Customer Service® – Interface with the customer in a respectful manner, giving the customer the information & explanations that are helpful in understanding the situation & resolution, realizing there are internal and external customers.
• Remain focused on customer’s issues & concerns, responding to requests in a thorough, professional, & timely manner.
• Prioritize workload and promptly contacts customers and supervisor if problem/delay arises which prevents them from keeping scheduled appointments.
• Demonstrate a team player attitude and help work towards instilling best practices in the field.
• Set the example for others to follow in the way you work and conduct yourself. Coach co-workers.
• Completes and submit required paperwork that is neat, accurate, and thorough; ensure that all paperwork is completed in a timely manner and follows SAF Technologies established processes.
• Maintain a professional appearance khaki pants, company dress shirt, and appropriate work shoes.
• Be dependable and punctual for work and appointments.
• Work to get and maintain certifications.
• Demonstrate competence in wiring panels & devices to meet SAF Technologies standards.

REQUIRED

• Must have experience installing and maintaining the systems we sell (Genetec, AMAG, Lenel, Feenics, Avigilon, experience)

Service Technician

GENERAL RESPONSIBILITIES

• Maintain a neat and orderly service vehicle. This includes exterior/interior cleanliness as well as organization of materials and parts/tools.
• Adhere to the company’s policies, procedures, and goals set forth in the employee hand book.
• Check emails and messages at least every 15 minutes for any updates or requests from managers or customers and respond accordingly.
• Work with other technicians and manager/admin team to ensure all customer needs are being met and that service calls are not being neglected. This includes but is not limited to working on installation projects.
• Provide “Extreme Customer Service” at all times when addressing customers and while on customers’ property. Also maintain the highest level of professionalism while in public; in the company vehicle and/or in the company uniform.
• Conducts his/her self in a professional, courteous manner in all aspects of the job, understanding we have internal and external customers. Extreme Customer Service is one of the CORE Values at SAF.
• Utilize industry knowledge/skills to ensure that troubleshooting is completed thoroughly and correctly in order to prevent customer call backs.
• Must have experience installing and maintaining the systems we sell (Genetec, AMAG, Lenel, Feenics, Avigilon, ProWatch, Honeywell, DMP)
• Utilize resources to ensure that all avenues of troubleshooting have been completed prior to leaving a service call incomplete. This includes contacting other technicians, managers, and tech support.
• Provide an update with detailed description for completed service calls to be sent to the customer as well as to the internal “Support” email box; Also update plans for resolution and estimated return date on incomplete calls. Updates and CSRs for service calls (complete or incomplete) are expected to be reported immediately (before leaving the customer’s site)
• Contact Tech support for Case numbers and RMA numbers (where applicable) for parts that need to be returned for repair. Tech will also be required to fill out appropriate paperwork for Returns, box up the items, and turn them into the service coordinator for returns.
• Maintain a complete inventory of service vehicle. Technician will be responsible for completing and turning in the proper paperwork to replenish parts that are used on service calls. This includes filling out completely and turning in to admin/manager any part requisitions for parts needed on open service calls.
• Will be required to have and maintain a safe driving record.
• Will be required to provide his/her self with basic hand tools; specialty tools will be provided by SAF when deemed necessary by manager.
• Conduct quarterly inventory audit of vehicle.
• Can lift up to 50 lbs in a safe manner, using a back belt support if needed. Additional employees may be required, or using a forklift to move objects safely.
• Has the aptitude, and ability, to safely operate a man lift or various types of service lifts.
• This list is not all inclusive, and additional tasks may be added, and existing task may be removed as business needs dictate.

Business Development Manager

At SAF Technologies, we’re a fast-growing leader in security integration and commercial doors & hardware. We design, engineer, install, and service cutting-edge electronic security solutions for commercial clients. Our success is built on technical expertise, quality solutions, and strong industry relationships.

Job Description

The Business Development Manager is responsible for identifying and securing new business for SAF Technologies. This role involves prospecting, building relationships, and driving sales growth.

Key duties include responding to RFPs/RFIs, preparing proposals, and ensuring smooth customer transitions. They will manage client relationships, collaborate with internal teams for successful project delivery, and support trade shows and industry events to expand SAF’s market presence.

Responsibilities

• Identify, qualify, and prospect potential customers.
• Bring a consultative approach to prospects and acquired customers
• Create proposals to prospects, providing them custom solutions based on their needs
• Operate as the lead point of contact for all matters specific to their book of business.
• Develop and maintain strong, long-term relationships with key business stakeholders.
• Respond to RFPs and RFIs, preparing detailed proposals and presentations.
• Conduct site visits, review blueprints, and create project estimates.
• Meet and exceed sales targets, driving revenue growth.
• Represent SAF Technologies at trade shows, industry events, and networking functions.
• Maintain accurate sales records and pipeline data in the company’s CRM.
• Forecast and track key account metrics to support business growth.
• Work closely with internal teams to ensure smooth project execution and customer satisfaction.

Requirements

• 5+ years of B2B sales experience in the commercial security integration industry
• Proven ability to sell complex, high-value solutions to commercial clients.
• Experience walking job sites, reading blueprints, and preparing detailed proposals.
• Strong technical understanding of security systems, access control, and networking.
• Self-motivated, competitive, and results driven.
• Excellent communication and negotiation skills.
• Ability to manage multiple projects, meet deadlines, and adapt to a fast-paced environment.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience with CRM platforms such as Salesforce is preferred.
• Must have a valid driver’s license and be able to pass a background check.

What We Offer

• Competitive Salary + Uncapped Commission – High earning potential for top performers.
• Car Allowance – Support for travel and client visits.
• 401(k) Matching
• Health, Dental, & Vision Insurance – Comprehensive coverage.
• Paid Time Off
• Career Growth – Opportunities for advancement

• • A customer-focused culture based on integrity and transparency

Schedule

• Monday – Friday (Full-Time)

Service Manager

Role of the Service Manager

Key Responsibilities:

• Profit & Loss Responsibility: Oversee department’s financial performance, including meeting sales revenue and profit margin targets.
• Leadership and Innovation: Drive innovation within the department and establish it as an industry leader.
• Employee & Customer Satisfaction: Ensure high levels of employee productivity, customer satisfaction, and team development.
• Service Contracts & Agreements: Create, sell, and manage service contracts and software agreements.
• Reporting Structure: Report directly to the SAF Director of Operations.
• Training & Certification: Oversee technician training, certification updates, and coordinate company-wide tech training.
• Monitoring and Maintenance: Regularly monitor alarm accounts, security reports, and manage service contract billing.
• Customer Engagement: Maintain strong customer relationships through proactive visits, regular updates, and resolution of issues.

Additional Responsibilities:

• Team Management: Supervise a team of service technicians, ensuring they are well-equipped and perform work to industry standards.
• Quality Assurance: Perform regular field quality checks, calls, and client visits.
• Continuous Development: Promote professional growth for self and team; encourage cross-training and skills development.
• Crisis Management: Identify potential problems early, create contingency plans, and resolve issues quickly.
• Performance Metrics: Track and analyze service department metrics like response and resolution times.
• Employee Coaching: Provide ongoing coaching, mentorship, and performance evaluations for team members.
• Conflict Resolution: Manage and resolve internal and external conflicts effectively.
• Emergency Service: Oversee on-call rotations and participate in manager backup for emergency support.
• Training Programs: Develop and implement training and development plans for service department staff.
• Problem Solving: Anticipate and resolve issues using sound judgment and data-driven solutions.

Required Skills:

• Leadership and team management.
• Strong communication skills, both internally and with customers.
• Financial acumen (P&L management, revenue generation).
• Proactive problem-solving abilities.
• Ability to inspire and motivate teams.
• Excellent time management and organizational skills.